FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Mevsheros FAQ section! Here, you’ll find answers to common questions about our custom embroidered products, shipping, and returns. If you have any other questions, feel free to reach out to us at contact@mevsheros.com.
Ordering & Products
1. What products do you sell?
We specialize in high-quality, custom embroidered apparel, including Sweatshirts and Hoodies, perfect for couples, friends, and anyone looking for a personalized touch.
2. Can I cancel or change my order?
You may request to cancel your order within 6 hours of placing it, as production may start shortly after. To request a cancellation or address change, please email us immediately at contact@mevsheros.com. We cannot guarantee changes after this window.
Shipping & Delivery
3. How long will it take to receive my order?
Our total estimated delivery time is 12 to 25 business days. This includes:
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Production & Processing Time: 5–10 business days for your custom item to be embroidered.
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Shipping Transit Time: 7–15 business days for the carrier to deliver your order.
4. How much is shipping?
We offer free shipping on all U.S. orders over $199. For orders under $199, a flat shipping fee of $7.99 is applied at checkout.
5. How can I track my order? Yes.
Once your order ships from our production partner, you will receive an email containing a tracking number. You can use this to monitor your package’s progress.
6. Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds (Important for Custom Items)
7. What is your return policy for custom embroidered items?
Due to the personalized nature of our products, all sales are final. We cannot accept returns or exchanges for reasons such as incorrect size selection or change of mind. Please review the size chart on the product page carefully before ordering.
8. What if my item arrives damaged or has an error?
Your satisfaction is our priority. If your item arrives with a manufacturing defect or an embroidery error that was our fault, please contact us within 14 days of delivery at contact@mevsheros.com. Please include your order number and clear photos of the issue, and we will arrange for a free replacement or a full refund.
9. How long does a refund take?
If a refund is approved for a defective item, it will be processed to your original payment method. Please allow a few business days for the funds to appear in your account.
Payments & Security
10. What payment methods do you accept?
We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express) via Stripe.
11. Is my payment information secure? Yes.
Our website uses SSL encryption, and all payments are processed by secure, PCI-compliant gateways. We never store your full credit card information.
12. How is sales tax applied to my order?
In accordance with state and local laws, any applicable sales tax will be calculated and displayed at checkout based on your shipping address.
13. How do I contact customer support?
For any questions, please email our team at contact@mevsheros.com. We typically respond within 12 hours on business days.
Company Name: CLOTHING WORLD LLC
Company Number: L19000210979
Address: 5780 Sw 25 St, Suit 8, West Park, FL 33023, United States
Email: contact@mevsheros.com
Phone: +1 (786) 609 7048
Contact Form: Click here
Business Hours: Monday – Friday 8:00 am – 5:00 pm (Eastern Time,ET)
Response Time: Our customer service team typically responds within 12 hours during business days
If you still have questions or need further assistance, please don’t hesitate to contact us. We’re here to help you have the best shopping experience possible at Mevsheros!