FREQUENTLY ASKED QUESTIONS (FAQ)
Welcome to the Mevsheros FAQ section! Here, you’ll find answers to the most commonly asked questions about our products, shipping, returns, payment methods, and more. If you have any other questions, feel free to reach out to us at [email protected].
1. What payment methods do you accept?
We accept two major payment methods for your convenience:
- PayPal: Use your PayPal balance, linked bank accounts, or credit/debit cards to make secure payments.
- Stripe: Pay directly using your credit or debit card through Stripe, one of the most secure payment processors available.
Both methods are fast, secure, and easy to use.
2. How long will it take to receive my order?
Once your order is processed, you can expect delivery within 7 to 15 business days. This timeframe includes both processing and shipping. Please note that delivery times may vary depending on your location, and occasional delays due to external factors may occur.
3. Do you offer free shipping?
Yes! We offer free shipping on orders over $199. For orders under $199, a flat shipping fee of $7.99 will be applied at checkout.
4. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time. We are exploring international shipping options for the future, so please check back later.
5. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track the status of your order through the respective carrier’s website (FedEx, UPS, or USPS).
6. What if my order arrives damaged or is lost during shipping?
We take great care in packaging and shipping your orders, but in case of a damaged or lost item:
- Damaged items: Please contact us within 7 days of receiving your order, providing photos of the damage. We will assist you with a replacement or refund.
- Lost items: If your order is marked as delivered but you haven’t received it, please contact us so we can investigate the issue with the carrier.
7. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at [email protected]. We can only modify your shipping address before your order has been shipped. Once the order is dispatched, we cannot change the delivery address.
8. Do you accept returns and exchanges?
Yes, we accept returns and exchanges within 30 days of receiving your order. The items must be in unused, unworn, and original condition with tags attached.
- Returns: If you’re not satisfied with your purchase, you can return it for a refund, minus any shipping fees.
- Exchanges: If you need a different size or design, we’ll be happy to process an exchange, depending on availability.
Please visit our Refund and Returns Policy for more details.
9. How do I return an item?
To return an item, please email us at [email protected] with your order number and the reason for your return. Our customer service team will provide you with a return label and instructions. Please ensure the item is packaged securely to avoid damage during transit.
10. Are taxes included in the price?
We charge a 5% tax on all applicable purchases. The final total, including tax, will be calculated and displayed before you confirm your payment.
11. Can I cancel my order?
If you need to cancel your order, please contact us immediately at [email protected]. If your order has not been shipped yet, we will process the cancellation and issue a refund. Once the order has been shipped, we are unable to cancel it, but you can return the item after receiving it.
12. What if I am not satisfied with my item?
If you’re not satisfied with your item for any reason, please let us know within 30 days of receiving your order. We offer returns, exchanges, and even the possibility of a refund if the product is not up to your expectations. If your product arrives damaged or defective, we will cover return shipping costs and provide a replacement or refund.
13. How secure is my payment?
Your security is our top priority. We process payments through PayPal and Stripe, both of which use secure encryption and follow PCI DSS compliance standards. Your payment information is never stored on our website, ensuring a safe and worry-free shopping experience.
14. How do I contact customer support?
Our customer service team is here to assist you with any questions or concerns. You can reach us by:
Company Name: CLOTHING WORLD LLC
Company Number: L19000210979
Address: 5780 Sw 25 St, Suit 8, West Park, FL 33023, United States
Email: [email protected]
Phone: +1 (786) 609 7048
Contact Form: Click here
Business Hours: Monday – Friday 8:00 am – 5:00 pm (Eastern Time,ET)
Response Time: Our customer service team typically responds within 12 hours during business days
If you still have questions or need further assistance, please don’t hesitate to contact us. We’re here to help you have the best shopping experience possible at Mevsheros!